Privacy Policy

At Betwinner Uganda, we are committed to safeguarding the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you access our website or mobile app. By using our services, you agree to the collection and use of information by this policy.

1- Information We Collect

To provide you with the best possible experience on Betwinner Uganda, we may collect the following types of information:

Personal Information: This includes your name, contact details (email address, phone number), and date of birth for account verification.
Account Information: Information related to your Betwinner Uganda account, such as your username, password, and payment details.
Transaction Data: Details of bets placed, payments made, and any withdrawals requested.
Technical Information: Data collected from the device you use to access our services, such as browser type, operating system, and usage statistics (e.g., pages visited, time spent on the site).

We collect this information directly when you register or interact with our services and indirectly through cookies and other tracking technologies.

2- How We Use Your Information

Betwinner Uganda uses the information we collect to:

Manage Accounts: To create and manage your account, verify your identity, and provide customer support.
Process Transactions: To handle your bets, process payments, and withdrawals.
Improve Services: To analyze usage patterns and preferences to enhance the functionality and user experience of our platform.
Legal Compliance: To meet regulatory requirements, including age verification and anti-money laundering regulations.
Marketing and Promotions: To send you information about new features, promotions, and services that may be of interest to you. You can opt out of marketing communications at any time.

We ensure that your personal information is not used for purposes outside of what is necessary to provide our services unless you give us explicit consent.

3- Data Security

At Betwinner Uganda, the security of your personal information is a top priority. We employ industry-standard encryption and security measures to protect your data from unauthorized access, modification, or disclosure. Our systems are regularly tested and updated to ensure compliance with the latest security protocols.

Despite our best efforts, no online service is completely immune to security risks. We recommend that you use a strong password for your Betwinner Uganda account and avoid sharing your login credentials with others.

4- Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, it will either be anonymized or securely deleted. However, in some cases, legal or regulatory requirements may mandate that we retain certain information for a longer period.

5- Your Rights

As a Betwinner Uganda user, you have several rights concerning your data:

Right to Access: You can request access to the personal information we hold about you.
Right to Correction: You can request that we correct any inaccuracies in your personal information.
Right to Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
Right to Opt-Out: You can opt out of receiving marketing communications by updating your preferences in your account settings or contacting our support team.

6- Third-Party Services

Betwinner Uganda may use third-party service providers (e.g., payment processors) to facilitate transactions. These providers have their own privacy policies, and we are not responsible for their data-handling practices. We recommend reviewing their policies when using their services.

7- Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and your continued use of our services constitutes acceptance of these changes.